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Is it possible to cancel my trip and receive a refund if it's just me who can't make it?
Is it possible to cancel my trip and receive a refund if it's just me who can't make it?
Carolina Karlson avatar
Written by Carolina Karlson
Updated over 5 months ago

Yes, you can cancel your part of the trip, but please make sure to submit your request at least 7 days before your departure.

For individual cancellations, we can only refund individual components such as ski passes and equipment hire. Flights are non-refundable, and shared components will be utilised by the remaining group members, so they cannot be refunded.

Please note that the table in our Cancellation Policy applies only when the entire group requests to cancel the holiday.

Please use the form here to submit a ticket to our team, we are unable to process this through our live chat agents.

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